Microsoft Corp. and Xbox Live are apologizing to a West Virginia town and a 26-year-old gamer accused of violating the online gaming service's code of conduct by declaring he's from Fort Gay.
The town in western West Virginia is real. But Seattle-based Microsoft and the Xbox Live enforcement team wouldn't take Josh Moore's word for it.
They suspended his gaming privileges for a few days last week until he could convince them his Wayne County hometown is real.
Xbox Live chief enforcement officer Stephen Toulouse acknowledges the agent reviewing a fellow gamer's complaint against Moore made a mistake. He says keeping up with slang and policing Xbox Live for offensive language is challenging, but mistakes in judgment are rare.
Toulouse says training has since been updated.